VAULTXESCROW PRIVACY POLICY


Effective Date: [15/05/2020]


1. Introduction

Welcome to VaultxEscrow. We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our services.


2. Information We Collect

  • Personal Identification Information: Name, email address, phone number, mailing address, and other identifiers you provide during account creation or transactions.

  • Financial Information: Payment details, bank account numbers, and transaction history necessary for processing escrow services.

  • Technical Data: IP addresses, browser type, operating system, and other technical information collected through cookies and similar technologies.

  • Usage Data: Information about how you use our website and services, including pages visited, links clicked, and other interactions.


3. How We Use Your Information

We utilise the collected information to:

  • Facilitate and process escrow transactions.
  • Verify your identity and prevent fraud.
  • Communicate with you regarding your account and transactions.
  • Improve our services and user experience.
  • Comply with legal obligations and enforce our terms of service.


4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist in transaction processing, identity verification, and other operational services.

  • Legal Authorities: When required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.


5. Data Security

We implement robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.


6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data under certain conditions.

  • Restriction: Request restriction of processing your data under specific circumstances.

  • Objection: Object to the processing of your data for direct marketing purposes.

  • Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at support@vaultxescrow.com


7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse site usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.


8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.


9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with the effective date.


Our Privacy Obligations:

VaultxEscrow values your privacy and takes the protection of your personal information seriously.

‘Personal information’ refers to information or an opinion about an identified individual or an individual who is reasonably identifiable. This Privacy Policy applies to personal information collected and/or held by VaultxEscrow. 


For users within the European Union (EU), this Privacy Policy outlines how we process ‘personal data’ in accordance with the General Data Protection Regulation (GDPR). We regularly review and may update this policy to reflect changes in our practices or regulatory requirements.


10. The Types of Personal Information We Collect and Hold

VaultxEscrow collects personal information to provide our products, services, and customer support. These services may be accessed through various platforms, including but not limited to websites, mobile apps, email, and phone support.


11. Personal Information We Collect:

  • Account Details: Username, password
  • Contact Information: Email address, phone number
  • Location Information: Physical address, billing address, time zone
  • Identity Verification Details: Full name, proof of identity (e.g., driver’s license, passport), proof of address (e.g., utility bill)
  • Financial Information: Card details, wire transfer details, tax numbers, payment processor details (e.g., PayPal, Visa, Skrill, Crypto)
  • User-Generated Content: Transaction descriptions, file attachments provided during transactions


12. How We Collect Personal Information

1. Information You Provide Directly

While using VaultxEscrow’s services, you may be asked to provide specific personal information through our website, mobile apps, phone calls, or email. A clear collection notice will be provided at the point of collection, explaining why we are requesting this information.

2. Information Collected from Others

  • Non-users may provide their contact information (e.g., email address, phone number) for transaction purposes.
  • Payment processors may share transaction-related details with us.
  • Publicly available sources may provide additional personal information.

3. Information Collected Automatically

VaultxEscrow collects metadata and device information when you use our services:

  • Metadata: IP address, browser type, referring webpage, and time zone.
  • Device Information: Device identifier, type, and capabilities.
  • Actions: Pages viewed, buttons clicked, and session duration.


13. How We Use Personal Information

VaultxEscrow uses your personal information to:

  • Provide the escrow services you request.
  • Facilitate secure transactions.
  • Verify your identity and prevent fraud.
  • Improve and optimise our platform.
  • Respond to inquiries or resolve complaints.
  • Comply with legal and regulatory obligations.
  • Conduct research and data analysis.
  • We may also use your data to promote other services and products, provided you have not opted out of such communications.


14. When We Disclose Personal Information

We may disclose personal information to:

  • Other parties involved in your transactions (e.g., buyers, sellers, brokers).
  • Trusted third-party service providers, including cloud hosting, payment processors, and analytics providers.
  • Legal authorities when required by law.
  • Other parties with your explicit consent.


15. How We Protect Personal Information

VaultxEscrow employs robust security measures, including encryption and secure data storage, to protect your personal information from unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.


16. Your Rights Under GDPR

If you reside in the EU, you have the following rights under the GDPR:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal requirements.
  • Restriction: Temporarily limit the processing of your data.
  • Data Portability: Request a transfer of your data to another platform.
  • Objection: Opt out of certain data uses, such as marketing.

To exercise these rights, contact us at support@vaultxescrow.com.


17. Cookies and Tracking

VaultxEscrow uses cookies to enhance user experience and collect analytics. For more details, please review our Cookie Policy.

Third-Party Links:

VaultxEscrow may contain links to third-party websites. These external sites are not governed by our Privacy Policy, and we recommend reviewing their policies before sharing personal information.


18. Contact Us

If you have questions or concerns about this Privacy Policy, contact our Privacy Officer:


For GDPR-specific concerns, our Privacy Officer also serves as our Data Protection Officer (DPO).

By using VaultxEscrow's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. This Privacy Policy ensures transparency, user rights, and adherence to GDPR and global data protection standards.